Refund policy

Return & Refund Policy – EVERGLEAM

At EVERGLEAM, customer satisfaction is our priority. We want you to enjoy shopping with us. If you receive a damaged, defective, or incorrect product, we're here to help.

Please read our Return & Refund Policy below before placing your order.

1. Return Eligibility

You may request a return or replacement within 7 days of receiving your order, provided that:

  • The product is damaged, defective, or not the item you ordered.

  • The product is returned in its original condition, with all accessories, packaging, and included items.

  • You provide your order number and, where applicable, photos or a video showing the issue.

Products must be returned with all original components and accessories.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please share your order number along with clear photos or a video of the issue. Our team will review your request and arrange an eligible replacement or refund.

If the issue is confirmed, EVERGLEAM will cover the applicable return shipping costs.

3. Change of Mind

If you change your mind after placing an order, please contact us as soon as possible.

Returns for change of mind are accepted only if approved by our team. The product must be unused, unopened, and in its original packaging. Return shipping costs may be the customer's responsibility.

Products that have been used, damaged by the customer, or returned with missing accessories may not qualify for a change-of-mind return.

4. Non-Returnable Items

For hygiene, safety, and product-condition reasons, the following items may not be eligible for return unless they arrive damaged, defective, or incorrect:

  • Used personal care and grooming products.

  • Opened hygiene-sensitive products.

  • Products damaged through misuse or improper handling.

  • Items missing their original accessories or components.

  • Any product specifically marked as non-returnable, subject to applicable consumer rights.

5. Refund Policy

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be processed through the original payment method where available. For Cash on Delivery (COD) orders, we will contact you to arrange an appropriate refund method.

Please allow 5–10 business days after refund approval for processing. The time it takes for the money to reach you may vary depending on your payment provider or bank.

Shipping fees may be non-refundable for change-of-mind returns. This does not affect any rights you may have under applicable law.

6. Exchanges and Replacements

We offer replacements for eligible products that arrive damaged, defective, or incorrect, subject to product availability.

If the same product is unavailable, we will discuss an alternative solution or refund with you.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Orders that have not yet been shipped may be eligible for cancellation.

Once an order has been dispatched, cancellation may no longer be possible. Please contact our support team for assistance.

8. How to Request a Return or Refund

To start a return or refund request:

  1. Contact our customer support team.

  2. Provide your order number and the reason for your request.

  3. Share photos or videos if your item is damaged, defective, or incorrect.

  4. Wait for our team to review your request and provide return instructions.

  5. Return the product only after receiving approval and instructions from our team.

Please do not send products back without contacting us first.

9. Return Shipping

For confirmed damaged, defective, or incorrect items, EVERGLEAM will cover the applicable return shipping costs.

For approved change-of-mind returns, the customer is responsible for return shipping unless otherwise agreed.

We recommend using a trackable shipping service so your return can be monitored.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Store Name: EVERGLEAM
Email: [rabanoor48@gmail.com]
Phone / WhatsApp: [03038424182]
Return Address: [opposite ibne sena hospital evergleam office]

We appreciate your trust in EVERGLEAM and thank you for shopping with us!